Refund Policy
Effective June 17, 2026
This Refund Policy describes how Cyber Defender Solutions handles refunds and cancellations for our courses. By enrolling in a course, you agree to this policy.
Our General Approach
We want you to feel confident about enrolling. Our refund terms are designed to be fair to both you and to us as a small business operating with scheduled live courses. We hold seats for you, prepare materials, and book venues based on your registration.
Refunds for Cancellation by You
Seven or More Days Before Your Session
If you cancel seven or more calendar days before your scheduled session start time, you are entitled to a full refund or, at your option, a credit toward a future session.
Between Three and Seven Days Before Your Session
If you cancel between three and seven calendar days before your scheduled session, we offer a 50 percent refund or a full credit toward a future session within twelve months from the original session date.
Less Than Three Days Before Your Session
If you cancel less than three calendar days before your scheduled session, we are unable to offer a refund. We will, however, offer a one time credit toward a future session within twelve months if you contact us before the session begins.
After the Session Has Started
We do not offer refunds once a session has started, including for partial attendance. We may offer a credit at our discretion in cases of documented emergency.
After Continuing Education Credit Has Been Reported
Once we have reported your continuing education credit to TREC, refunds are no longer available, as the service has been delivered. Continuing education reporting typically occurs within seven business days of session completion.
Refunds for Cancellation or Rescheduling by Us
If we cancel a session or change the date or time after you have enrolled, we will notify you as soon as possible and offer you either:
· A full refund of any tuition paid, or
· A no cost transfer to another scheduled session of the same course
You may choose either option.
How to Request a Refund
To request a refund, send an email to indy@cyberdefendersolutions.com with the subject line "Refund Request" and include:
· Your full name
· The session date you registered for
· A brief reason for the cancellation
We will respond within two business days to confirm receipt and let you know the next steps.
Processing Time
Approved refunds are processed within five to ten business days from the date of approval. Refunds are issued to the original payment method.
Credit Card Disputes
If you initiate a chargeback or dispute with your credit card company without first contacting us, we may be unable to assist further until the dispute process is resolved. We ask that you contact us first so that we can address any concerns directly.
Contact Us
Cyber Defender Solutions
Email: indy@cyberdefendersolutions.com
Phone: 281-536-9028
Website: cyberdefendersolutions.com
TREC CE Provider: 11348-CEP